The applicant – Vitroform Sp. z o.o. – is a company dealing with comprehensive processing of flat and bent glass. The products supplied by the company allow realisation of the most demanding construction projects, interior fittings, catering, transport and advertising projects. The company currently undergoes the following business processes: 1. Processing inquiries from customers and preparing offers; 2. preparation of production order, ordering raw materials; 3. production planning and monitoring; 4. manufacture of glass; 5. Storage and Shipping. The company faces problems resulting in lower productivity and lower than expected financial results, while at the same time its main objective is to develop. The answer to these problems and needs is the so-called lean management concept, which allows for simultaneous and continuous reduction of costs, increasing product quality, acquiring new customers and shortening the production process. The subject of the project is the procurement of a specialised advisory service, which will include analysis of current business processes taking place in the company and preparation for implementation of their management in accordance with the concept of lean management. The service is intended to include mapping of real processes and information flow in the current and design state, developing project management boards, analysing technical requirements and designing tools supporting and automating processes using advanced information and communication technologies and preparing guidelines for their implementation.