IN THE LIGHT OF THE ONGOING CHANGES IN THE SOCIAL CONTEXT, IN WHICH OPERATORS ARE INVOLVED (POPULATION AGEING, DECLINING SOCIAL EXPENDITURE, OUTSOURCING OF SERVICES BY PUBLIC SERVICES, THE UMBRIA REGION), AND CHANGING SOCIAL ASSISTANCE NEEDS (A FAST CHANGING FAMILY NETWORK, INCREASING THE AVERAGE POPULATION OF THE POPULATION), IT IS NECESSARY TO UPDATE PROFESSIONALS AND DEFINE THEIR SKILLS TO COPE WITH THE NEW SOCIAL WELFARE TRENDS AND TO INTRODUCE MODELS FOR OPTIMISING THE PROCESS OF PROVIDING THE SERVICE WITH A VIEW TO ENSURING PROFESSIONAL AND PROFESSIONAL CARE AND CARE THAT MEETS THE NEEDS OF THE ELDERLY AND OF FAMILIES. ON THE BASIS OF SUCH PREMISES, PROVIDE PARTICIPANTS WITH KNOWLEDGE AND SKILLS RECOGNISED AS A PRIORITY AND ESSENTIAL FOR THEIR VOCATIONAL TRAINING.