The general objective of the project is to improve the decision-making process, strategic planning and budgetary execution and to create simplification measures for citizens in accordance with SCAP, at the level of Alexandria City Hall. Thus, the project proposed for funding aims to strengthen the administrative capacity of the institution in order to formulate public policies and institutional strategic planning, on the one hand and on the other hand, to implement IT systems to optimise the internal working mode of the employees of the Mayor’s Office of Alexandria, including by digitising the archive of documents, as well as developing and increasing the sophistication of online services provided to citizens, thus contributing to the achievement of specific objective 2.1 of POCA “Introducing common systems and standards in the local public administration that optimises the processes oriented to beneficiaries in accordance with SCAP”. At the same time, the implementation of this project will have the effect of improving the internal processes of the institution and the services provided to citizens/business environment, contributing to the objectives of the Strategy for the consolidation of public administration 2014-2020 (SCAP) – II.4 (IT solutions for the efficiency of public administration) and II.5 (Improving internal processes at the level of public institutions), III.1 (Reduction of bureaucracy for citizens) and III.2. (Reduced bureaucracy for business), IV. (Strengthening the capacity of the public administration to ensure quality and access to public services).