This act is a prerequisite for a drastic reduction in the turnout of citizens and businesses in the Tax Offices, the expansion of alternative modes of service and the modelling, redesign and simplification of their operating procedures. In addition to the tax offices, the deliverables of the project will partly affect the way in which the Tax Regions, the Special Decentralised Services (KEFOMEP, KEMEP, EMEIS, etc.), as well as the Central Tax Services, will also operate. Through the deliverables of the study, the IAPR will have all the necessary tools to radically reorganise the operation of the Public Financial Services in order to ensure that taxpayers with a remote presence or physical presence can be served quickly and effectively and modernise their way of operation by drastically reducing red tape and limiting the need to keep paper records.