Renewing the approach and practices of hospitality: listening to societal developments, in a profoundly revamped institutional context, the Departmental Council of Creuse is working to transform its practices. Since 2017, he has been working on the prefiguration of a public innovation laboratory, in which creative and participatory methods are used, inspired by disciplines such as service design. Several ongoing projects in the community are conducted in accordance with this approach. The Department would like to be able to use them in the context of this programme, particularly in the promotion and prospecting component, but also on the concept of a newcomer’s journey.