More insight is based on a holistic customer approach. Work is very important for the integration and participation of the status holder and from the holistic customer approach, Meerinzicht has developed an integrated innovative approach. The holistic integrated way of working is fully in line with the Minister’s policy intentions. This includes information on whether a person is illiterate, what training has been given, practical competences, employee skills, work experience, learning, motivation/interests, degree of self-reliance and information that can have an impact on the integration pathway such as family situation, social network and physical and mental health. A broad intake (diagnosis) is the starting point of an individual route that results in a personal plan: the Civic Integration and Participation Plan (PIP). A PIP is drawn up for all new entrants who are subject to civic integration. That’s custom work: a personal programme for language learning in combination with work, volunteering, study or internship. More insight wants to work from the minds of building blocks. Several building blocks are needed to achieve a good home (plan of approach) for every citizen. The customer manager is faced with a new methodology that he owns. The focus was mainly on redirection to labour in the past, now a total (holistic) approach is assumed. The support will be broader and possession of a large network and knowledge of the social map in the region is of great importance. Thanks to the specific activities, methodologies and programmes, participants will again (more) participate in society. In addition, it examines whether there are possibilities for wage-forming work. It also maps the workforce and sets out learning objectives. It also maps and monitors workers’ skills.