THE PROJECT INSISTS ON LINE 1 — INTERNATIONALISATION — AND LINE 3 Â INNOVATION OF SERVICES AND INVOLVES LOCAL ADMINISTRATIONS FROM FOUR PROVINCES OF VENETO. THE INTERVENTIONS ON THE FIRST LINE FOCUS ON THE ENGLISH LANGUAGE AND ARE STRUCTURED IN SUCH A WAY AS TO ENABLE THE INVOLVEMENT OF LOCAL GOVERNMENT OPERATORS TAKING INTO ACCOUNT THE DIFFERENT LEVELS OF KNOWLEDGE OF THE FOREIGN LANGUAGE AND SPECIFIC WORK ACTIVITIES. THE INTERVENTIONS THAT INSIST ON THE “SERVICE INNOVATION” LINE CONNECT TO THE LANGUAGE MODULES BY DEVELOPING CONTENT AND SOFT SKILLS FOR COLLABORATION AND INTERPERSONAL COMMUNICATION, FOR USER MANAGEMENT, FOR NEW COMMUNICATION THROUGH SOCIAL MEDIA, AS WELL AS TECHNIQUES FOR REDESIGNING AND IMPROVING THE EFFICIENCY AND QUALITY OF SERVICES.