CONTEXT: Address the societal challenge of ageing society combined with decreasing population in rural and other remote areas. There is a dire need for new, accessible and user friendly models, practices and tools for providing different types of high quality health services accessible to all citizens not depending on their age or place of living. Combining technology to the different phases of service processes with emphasis on the customer orientation means re-thinking and re-planning the health services. OBJECTIVE: To improve the implementation of policies and programmes in terms of health technology innovation-driven and customer-oriented health services in the partner regions and influence the ERDF regional OPs or Regional Strategies. PARTNERSHIP: 6 partners (2 public authorities, 1 association, 1 university, 2 research Innovation centres) from 5 countries (FI, HU, MT, FR, ES). When relevant, authorities in charge of targeted policies, as part of stakeholder groups, are fully committed to provide their support. APPROACH: Two-steps approach in Phase 1. Interregional exchange of experiences in that field and subsequent introduction into their policies of innovative technologies and services in e-health sector. Development of 5 action plans benefitting from peer-reviews and with intense dissemination activities in each region to increase the effectiveness of its implementation under Phase 2. MAIN ACTIVITIES and OUTPUTS: 5 policy instruments addressed (1 per region); 3 of them are related to SF programmes. Basis for exchange of experience: State of the art, evaluation against BIKVA model, 5 study visits & 4 thematic workshops. 6 E-newsletters, 5 regional and 1 final dissemination event for an effective dissemination across Europe. MAIN EXPECTED RESULTS: At least 20 good practices identified, 5 targeted policy instruments improved, 30 staff members will transfer new capacities in their intervention fields. Expected attendance of 270 people in dissemination events.