The project aims to increase to 30.6. 2022 responsibility of the organisation towards clients and maintain the quality of social services Ratolesti Brno, z.s. also under changing external and internal conditions. We improve complex processes for the sustainability of the strategic planning system, the evaluation of the impact of the services provided on the quality of life of clients, the evaluation of service staff and the system of development training of service workers, which allows to expand the range of services.