The overall objective of the project is to optimise the citizen-oriented processes, in accordance with the SCAP, at the level of the General Directorate for Social Assistance and Child Protection, sector 5 (shared competence of the local public administration in accordance with the provisions of Article 3 of Law 292/2011 on social assistance in conjunction with the provisions of Article 129 of GEO 57/2019 on the Administrative Code). The general objective of the project is part of the General Objective 3 of the Strategy for the Strengthening of Public Administration 2014-2020 (SCAP) as well as within the Priority Axis and the specific objective POCA, namely: Priority Axis 2 — Accessible and transparent public administration and judicial system and Specific Objective 2.1. Introduction of common systems and standards in local public administration that optimise beneficiary-oriented processes in line with SCAP.