The overall objective of the project is to continue the measures to strengthen the institutional capacity and increase the efficiency of the activity at Gherla Municipality level by introducing the use of quality management and performance management tools in the local public administration, in line with the Action Plan for the phased implementation of quality management in public authorities and institutions 2016-2020, respectively CAF (Joint Framework for Self-assessment of the functioning of public institutions) and BSC (Balanced Scorecard — strategic management system), and to extend the measures to simplify administrative procedures and reduce bureaucracy for citizens, implementing measures from the internal front-office perspective (adaptation of the public front-office).