THE PROJECT AIMS TO REDESIGN THE RELATIONSHIP WITH CITIZENS IN A CROSS CHANNEL PERSPECTIVE (SELF SERVICE CONTACT CENTER PHYSICAL OFFICE ETC) THROUGH A STRATEGIC TECHNOLOGICAL COMPONENT REPRESENTED BY CITIZEN RELATIONSHIP MANAGEMENT, THE INTERVENTION EXPLOITS BOTH SECTORAL PROJECTS AND INFRASTRUCTURE INTERVENTIONS TO COLLECT SERVICES AND DATA IN ORDER TO MAKE THEM AVAILABLE TO THE ADMINISTRATION THROUGH A SINGLE GOVERNMENT SYSTEM ALLOWING TO IMPROVE SERVICES TOWARDS CITIZENSHIP AND INTERACTION WITH IT.