THE AIM OF THE PROJECT IS TO TRAIN SKILLS THAT ALLOW THE PARTICIPANTS (OWNERS AND EMPLOYEES OF THE COMPANIES THAT ARE PART OF THE CONSORTIUM AUTONOLEATORI ALTO ADIGE) TO ACT THE GROWTH AND THE ORGANIZATIONAL INNOVATION WITHIN THE COMPANY OF ORIGIN, HELPING TO SUPPORT THE CONSTRUCTION AND DISSEMINATION OF AN OFFER OF QUALITY SERVICES, PUNCTUAL, CERTAIN AND CONTINUOUS, RESPECTING THE ENVIRONMENT AND EXPECTATIONS OF CUSTOMERS, SUSTAINABLE AND SICURA. INTRODUCTION TO ISO 9001:2015, ANALYSISNNN GAP TOOLS – A 80-HOUR JOURNEY FOR EMPLOYEES (87 PARTICIPANTS) WHICH INCLUDES MODULES: THE ISO 9001:2015 STANDARD, OPERATING TOOLS FOR THE MANAGEMENT OF OPERATING FLOWS, THE QUALITY MANAGEMENT SYSTEM