To implement these policies, within the framework of this institutional change that impacts the territorial and economic environment of Martinique, the CTM will have to use real levers of structural and human investment to strive towards a service of excellence in the direction of the citizens. In this context, it must carry out this transformation while: Improving the quality and performance of the public service, simplifying administrative procedures through dematerialisation, optimising the match between its resources and the needs of the territory. This operation is intended to respond to these three major challenges, to solve human resources problems, and aims to implement the necessary actions identified in 2 axes to strive towards the efficiency of public action: Axis 1: Support for change – Development of a GPEEC approach decision-making assistance 2018-2020 Axis 2: Skills development – Mobility, knowledge transfer, training