Modernisation of practices: e-administration – Provide quick and real-time access to information Simplify the public’s approach by applying the principle: “Tell us once” – Preliminary step to enable the dematerialisation of the request for help via a user portal – Improving the transversality between the services of the Directorate of Autonomy Opportunity created by change – Optimise organisational processes for better efficiency and satisfaction of users and users – Freeing storage spaces (rotating cabinets installed in the cantons’ rooms) – Improving the productivity and fluidity of processes by changing working methods – Sharing information and promoting sharing information with health and medical and social partners to streamline the user’s health pathways (city/hospital link) – Secure access to documents – Save paper (printing files)