The subject of the project is the launch of public e-services for residents at a high level of maturity available from any place and at any time. The subject of the project will be able to be implemented through the implementation of such scope as: Modernization of domain systems, in order to provide electronic information and payment services. The planned solutions will directly support the digitisation of public services. A solution will be made available in the area of online payments for obligations arising from local fees and taxes. As part of the scope, the Applicant also envisages launching an integrated Electronic Document Management System for the Municipal Office of the City of Sanok and a unit subordinate to MOSIR Sanok The scope of the project will also include the Modernization of GIS Systems, which provide residents with the opportunity to use a wide range of public e-services in the field of spatial data (e.g.: Modernization of the Municipal Geoportal and its integration with field systems) The Applicant also provides for the launch of a System allowing employees of the Municipal Office to Remote Work when the need arises. Within the scope of the project, the Project Platform will be launched, which will centralize all e-services created within the project in one place, thanks to which residents will gain tools allowing for quick and efficient payment of: e.g.: As part of the scope, it will also be necessary to modernize the IT infrastructure (supply of equipment) as a foundation for modernized IT systems. Problems and needs diagnosed among workers and citizens: 1. Limited access to services: Some public services are only available at certain times or places, making it difficult for residents to use them. The introduction of e-services will allow access to them 24 hours a day, 7 days a week, from anywhere. 2. Lack of transparency: Many administrative processes in the municipality are still based on traditional paper documents, making them difficult to monitor and control. Electronic public services will increase transparency by enabling citizens to monitor the progress and status of their affairs. 3. Low rate of two-way electronic communication between the Municipality and the Citizen and a variety of systems for dealing with official matters. 4. Lack of integration of domain systems, which hinders efficient handling of cases and outdated hardware and software infrastructure 1. Facilitate access to services 2. Improving the efficiency of administration 3. Improving service to citizens 4. Increased transparency 5. Monitoring of the climate environment in the Municipality 6. Automation of administrative processes, 7. Digitisation and sharing of public sector data 8. Implementation of IT solutions (delivery of hardware and software resources) also supporting remote work in a secured form. 9. Improving cybersecurity for implemented tools and e-services The project is consistent with the strategies described in point consistency with the strategies