Implementation of the project entitled: "Electronic administration closer to the residents - a modern e-office in the Municipality of Radomyśl Wielki" by the Municipality of Radomyśl Wielki is a response to the needs of residents. Currently, the Municipality provides e-Services to a narrow and limited extent, which negatively affects the perception of the Office among residents and had a negative social impact during the COVID-19 pandemic. The main assumption of the project is the implementation of new, widely available and used e-services for residents of the Radomyśl Wielki Commune. The project assumes the creation of a modern electronic platform that will allow access to a variety of public services via the Internet (the platform in the future will provide new e-services, including those launched after the project). The goals are to improve the quality of service at the Office (including on-line and on-site), improve administrative processes and increase the efficiency and transparency of the Municipality's papers, which should translate into a positive reception of the Office among residents. The assumptions of the project are effective fight against problems and needs diagnosed at the stage of its preparation. These are: 1. Long queues: The inability to deal with the matter remotely makes it necessary to use the service in the traditional way – due to the periodicity of such services, queues and delays are created, leading to frustration on both sides. The need to introduce electronic services and improve procedures (IT) in order to reduce waiting times and increase the efficiency of service at the Municipal Office. 2. Limited access to services: Some public services are only available at certain times or places, making it difficult for residents and mixtures to use them. The introduction of new e-Services will enable remote access to them 24/7. 3. Lack of transparency: Many administrative processes in the municipality are paper-based, making them difficult to monitor and control. Electronic public services will contribute to increased transparency by enabling the monitoring of the progress and status of cases. 4. Low rate of two-way electronic communication between the Municipality and the Citizen and a large variety of systems needed to handle the case. 5. Lack of sufficient integration of IT systems, hampering the work of the Office’s staff and partially obsolete IT infrastructure. Scope of the project, milestones and targets: 1. Improving accessibility: modernization of websites and implementation of the e-Services platform, integrating launched solutions and making them available remotely. 2. Increasing the efficiency of administration: EOD modernisation and e-Public services will contribute to the automation of many administrative processes, reducing bureaucracy and the consumption of office supplies. This will allow employees to be redirected to other tasks, while demonstrating savings. 3. Improvement of service: Thanks to e-services, the service time will be reduced and the need for visits to the office will be eliminated. 4. Monitoring of the climate environment in the municipality will allow the collection, processing and sharing of information to the community associated with a given area. 5. Digitisation and sharing of public sector data. Digitisation will make it easier to manage data, find information and share it online. This will allow you to create new services and applications. 6. Delivery and implementation of IT solutions supporting remote work in a secured form. 7. Improving cybersecurity for tools and e-services. Protection against cyber-attacks. 8. Modernization of field systems 9. Modernization of GIS 10 systems. The launch of the e-Water system Tasks have been estimated by Zap. Ofe. The lowest bid was accepted.