The overall objective of the project “Digitalisation of the interactions of the City of Rovinari with citizens and businesses and provision of new digital public services” is to develop, test and run an integrated platform for digitalisation containing multiple interconnective innovative components/solutions, including mobile components, in order to ensure digital interaction and provide citizens and businesses with new digital public services. The proposed integrated platform will ensure the digitization of front-office processes (operations with citizens / customers. interaction with citizens, digital public services) and back-office (internal processes and procedures that contribute to the provision of new digital public services) specific to the competences of the City Hall, as well as the creation and operationalization of connecting channels with other public or private entities with which it permanently collaborates. At the front-office level, the aim is to provide citizens with