The overall objective of this project is to support digital transformation, increase productivity, resilience, reduce errors and processing time of requests (citizens) to public authorities, by adopting solutions for automation of robotic work processes - RPA (automation of laborious, repetitive and rules-based tasks).The implementation of the ICT project "Digitalized solution for the benefit of citizens" has as main purpose the transformation and improvement of the way the public administration interacts with citizens and provides services. The project aims to achieve a number of key objectives contributing to increasing administrative efficiency, improving access to information and services and promoting citizen inclusion and participation Increasing accessibility and efficiency of public services Full digitalisation of public services: Digital transformation of all relevant public services, and