Over the past ten years in Finland, the supply and demand of digital services have grown significantly, but there is variation in the content offering and user experience of remote services. The need to develop remote service points is topical due to long distances, shortages in human resources, availability of services and changing social structures. The current solutions do not yet reach the potential that could be achieved with functioning remote services. For a smooth transition, remote services must be developed in a user-centric manner, taking into account the user's needs. The main obstacles to implementing remote services in the research-assisted development project are clarified by compiling previously collected experience, which is needed to develop an easy, centralized and innovative remote service point. The goal is to design a remote service concept that both customers and professionals can and want to use and provide a user-friendly and usable basis and guidelines for the technical development of the remote service platform. The project outcomes serve as a basis for subsequent technical development of the remote service point and further design and technological solutions. The project is divided into three main themes: 1) The project collects information on citizens' experiences and wishes through user research methods and compiles the experiences gained from previous reports and studies to support design and technology development. Current remote service solutions are evaluated and benchmarked from the point of view of usability and user experience, and an analysis method will be developed to evaluate remote service concepts, which takes into account, e.g. factors related to user interface and ease of use. 2) With the methods of user-oriented design and service design and utilising the described research results, a remote service concept that leans on today's PC and smartphone technologies will be developed. In addition to these, the project will 3) explore remote service concepts of the future, where virtual reality technologies (VR, XR), software robotics and artificial intelligence (AI) can be utilised. The development of remote service concepts in the EtKot -project focuses on the theme and needs of the welfare area. Still, the technical concept aims for a modular solution to which more service providers can be connected later.