The project contributes to solving the problem of workplace and workforce matching in the Päijät-Häme social and healthcare services. The project creates encounters in the multicultural social and healthcare sector within work communities and between education, the labour force and working life. The project aims to promote the training, employment and integration of immigrants in the social and healthcare sector and to strengthen the workplaces' capacity to accept workers and students with an immigrant background. The project increases understanding and skills in language and culture-sensitive guidance and reinforces the attractiveness and retention of the region in terms of education and employment. The project targets immigrants, teachers, workplace trainers, management staff and work communities. The project builds up a flexible pathway for immigrants into health and social services jobs and helps establish language support in the workplace. The project's training sessions develop the pedagogical skills of those guiding students from immigrant backgrounds and the guidance skills of workplace staff. The project also boosts the development of recruitment skills and cultural awareness in the workplace and produces flexible pilots through collaborative service design. As an integral part of the project, service design is used to build encounters and support shared communication, understanding and innovation. Insights into different aspects of encounter building are gathered via service design to create new solutions.