The project strengthens customer participation in TE/employment services. It develops management of employment service procurements and, possibly, self-implemented services in employment areas by increasing information on results and effectiveness. Performance- and impact-based procurement will also be developed. The project aims to increase customer participation in employment services, among other things, by testing new methods for measuring customer experience. The goal is to create a permanent model for involving customers in employment services. The aim is to develop new practices from the perspective of municipal employment experiments/future employment areas with a view to the upcoming TE service reform, which will enter into force at the beginning of 2025. The project supports the change in the operating environment by ensuring more appropriate, effective services for customers, especially those in a weak labor market situation.