Continuous development and improvement of the capital's services, based on feedback and good practices, is necessary to meet the project objective and improve the digitalisation of the capital's services. Providing comprehensive and efficient services for both the user and the Office is essential. The impact of digitalisation is on broad groups of citizens, who are able to communicate more effectively with the city. In order to improve the provided digital services and increase their number, HM SR BA needs additional funds and therefore participates as an applicant in the call Personalization of public administration services and support of the omni-channel model of communication, Measure: 1.2.1 Support for computerisation and digital transformation (PSK-MIRRI-620-2024-DV-ERDF). The expected benefits of the project are as follows: Improvement of currently provided services and creation of new services aimed at the purchase of real estate and related obligations and expenses Increase of user comfort Implementation of front-end and back-end changes in order to improve the current solution Better management of personal data of registered users Increase in the number of provided services Digitalization and transformation of city services Streamlining of internal processes More efficient management of environment and data Compliance with current legislation Long-term functional solution and publicly available code During 2025 we plan to add specific services and functionalities within the Bratislava account platform: Automation of property tax payment: Ensure prompt and efficient booking of payments received in order to address users' concerns about timely and correct payment of the tax in accordance with applicable legislation. Automation of importing real estate tax data, including payments from the tax system, into the internal system of the Bratislava account, which is then displayed to users in the Bratislava account. Similarly, the automation of updating data on taxpayers in the opposite direction to the tax system, for example, what kind of notification of the tax decision they requested. So far, this data has been transmitted manually in both directions. Improvement of the current real estate tax declaration process and services - both user and technological Optimization of the user experience when paying real estate tax to ensure that payment is made in a simple, accurate and timely manner, in line with users' expectations. At the same time, we will focus on the continued automation of processes linked to back-end systems and tax administration. This includes the consolidation of the process of sending e-mail notifications, which will regularly remind you of payment dates and inform you about the benefits of the electronic payment method. Improvement of the current process and service Payments of property tax - both user and technological Optimization of the process of filing a tax return, with an emphasis on the simplicity and clarity of the form, so that it is also accessible to the general public, while fully complying with the legislative requirements and expectations of users. The priority is to ensure reliability in electronic signature and submission through the portal slovensko.sk. The change of the payment gateway for the Real Estate Tax Payments service is triggered by the change of the tendered payment gateway provider. At the same time, it will help increase user convenience when paying with Apple Pay and Google Pay. Optimization of the current technological solution for forms, including services related to the purchase of real estate Optimization of the technological solution for seamless and fast data entry in the web interface. Create a wide range of accessible web components to make it easier to fill in applications. Automatic prefilling of available user data based on data and profile, and elimination of duplicate data entry to simplify the process. New service - Notification of creation, termination and change for payment for municipal waste for natural persons, legal entities and management companies The current service available through the portal eluzby.bratislava.sk does not meet, together with the portal itself, the current requirements of the city and users. The aim is to maintain continuity in the provision of the service online. Simplifying the process and filling in the citizens' form, focusing on the user experience and internal needs of the responsible departments. Improvement of the service Application for renting an apartment Modification of internal processes and tool for the management and assessment of applications. Service improvements based on feedback from users, internal staff and organisations dealing with the topic of rental housing and social assistance Form for contacting PAAS support Create a simple and quick way to contact the support of the regulated parking system in Bratislava. Connection to the ticketing system, for the management of reported ideas and com